ADL’s Unique 4-Point Service Guarantee

  1. Quality Guarantee
    ADL Home Care of Kalamazoo only hires experienced employees, certified nurse assistants, home health aides and licensed nurses. Prior to hiring, our employees are screened through interviewing, reference and criminal background checks.
  2. Reliability Guarantee
    ADL caregivers will be there for their scheduled shifts. In the rare event that a caregiver cannot make their scheduled visit, we will provide a substitute short-term replacement. We will establish an individualized procedure to ensure taht all shifts are covered.
  3. Satisfaction Guarantee
    ADL Home Care of Kalamazoo’s Quality Improvement Program ensures that clients will be satisfied with their services. In the event a conflict araises, our management will promptly take appropriate action.
  4. Liability Protection Guarantee
    All of ADL Home Care’s caregivers and nurses are employees of our company and not independent contractors. As a result we cover their unemployment compensation insurance, unemployment insurances, social security taxes, income tax withholding and liability insurance for your peace of mind.